FAQ
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are typically processed and shipped within 2–3 business days. Once shipped, estimated delivery times are 5–21 business days, depending on your location and local carrier.
WHERE DO YOU SHIP, AND HOW MUCH DOES SHIPPING COST?
We offer worldwide shipping, and shipping is FREE on all orders (USA & CANADA).
WHO WILL DELIVER MY ORDER?
Your order will typically be delivered by your local postal service or a local delivery carrier, depending on your location.
WHAT ARE THE DELIVERY HOURS?
Delivery times depend on your local postal service or carrier and their regular delivery schedule.
WHAT HAPPENS IF I’M NOT HOME WHEN MY ORDER ARRIVES?
No worries! If your package is small enough, the carrier may leave it in your mailbox or another secure location. Otherwise, they may leave a delivery notice or hold your package at a local pickup location.
I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
If your order has not yet been shipped, please contact us as soon as possible and we’ll do our best to update your shipping information.
Once an order has been shipped, however, we may no longer be able to modify the delivery address.
IS YOUR WEBSITE SECURE?
Yes. We take the security of your personal and payment information seriously.
Our website uses HTTPS encryption to help protect information transmitted between your browser and our website. Payments are securely processed through trusted payment providers such as Stripe and PayPal.
Your payment information is handled through secure payment processing systems for a safe and convenient checkout experience.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept major credit and debit cards, as well as PayPal.
We do not currently accept checks, bank transfers, or cash on delivery.
WHAT IF I’M NOT SATISFIED WITH MY PRODUCT?
Your satisfaction is important to us. If your product does not meet your expectations, you may request a return within 14 days of receiving your order, subject to our return policy.
Returned products must be in their original condition. Return shipping costs are the responsibility of the customer, and proof of shipment may be required.
Once your return has been received and approved, we will issue a refund for the eligible product.
STILL HAVE QUESTIONS?
We’re here to help! If you have any questions about your order or our products, feel free to contact our customer support team at shop@primoze.com
